Shipping policy
Shipping Policy
Thank you for shopping with Usly. We are committed to delivering your orders quickly and efficiently across the UAE.
Processing Time
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Orders are processed within 1–2 business days after confirmation.
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Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Time
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UAE Deliveries: 2–5 business days.
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Delivery times may vary depending on your location and courier availability.
Shipping Charges
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Shipping fees, if applicable, will be displayed at checkout before payment.
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Free shipping promotions may be offered from time to time.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS (if available) to monitor your shipment status.
Delivery Delays
While we strive to deliver all orders on time, delays may occur due to weather conditions, public holidays, customs procedures, or courier-related issues. We appreciate your patience in such situations.
Incorrect Address
Customers are responsible for providing accurate shipping information. We are not responsible for orders delayed or lost due to incorrect or incomplete addresses.
Damaged or Lost Packages
If your package arrives damaged or you believe it has been lost during transit, please contact us within 48 hours of the expected delivery date for assistance.
Contact Us
If you have any questions regarding shipping, please contact us: